Terms and Conditions – India & World Tours
Dear Guest(s),
Tour Code : ___________________________________________________
We make every effort to provide you with the best services in a pleasant, friendly and homely atmosphere at all times. We strive for your complete satisfaction to provide a safe and secure journey to the best of our ability without any misunderstandings between your good-selves, Explorons Travels and the tour Leaders. We believe in forgiveness, gratitude, positive attitude and innovation and at times even go beyond legal formats to ensure that all the issues of guest/s are resolved in timely and friendly manner. The Terms and Conditions – hereinafter referred to as Terms and Conditions given here-under and on our website, the tour registration form, any other printed material and Brochures, together with ‘How to book your tour’ section from the World Showcase form the basis of our agreement and understanding with you. Explorons Travels & Guests require to follow policies, rules & regulations, laws & orders of visiting destination and Countries. You are requested to read, understand and sign in acceptance all the Terms and Conditions and the Brochure, before you register yourself / family / friends for our tour as a ‘Guest’ to use our services.
Short Title, Extent and Commencement:
Scope of Activity:
Explorons Travels is an organization that coordinates all the services of the tour to help the guest/s for undertaking the tour. Explorons Travels takes utmost care in selecting all the services and/or Independent Contractors who provide their services, to make our guest/s comfortable on tour. Explorons Travels select various aspects of the tour such as hotel, restaurant, airline, coach, shipping company etc. and does not have any control over operating of the same. Though Explorons Travels takes utmost care of our guest/s; Explorons Travels shall not be held responsible for any loss, harm, injury, death, damage caused by default, omission or act of employees or management of any such agencies or Independent Contractors. All the guest/s booking and / or registering for tour organized / proposed to be organized by Explorons Travels shall read, understand and abide by and strictly comply and observe all the terms and conditions laid down herein or in any / all other publications by Explorons Travels. We endeavour to update our guest/s from time to time by sending the guest/s various tour related instructions through sms / emails / telephone/ or by any other mode of communication, solely for convenience of the guest/s. Guest/s should check mails regularly for updates sent from Explorons Travels email id – tourupdates@Explorons Travels.in as well as check sms sent by Explorons Travels on their mobile registered with Explorons Travels. However, guest/s are advised to visit website www.Explorons Travels.in to keep yourself updated with the Terms and Conditions, as Explorons Travels reserves right to change the Terms and Conditions at any time.
Brochure/World Show Case/Website/ Mobile App:
All previous Brochures / World Showcases, letters and any other modes of circulation including Tour tariff printed and / or published by Explorons Travels shall stand cancelled on publication of Latest Brochure / World Show Case / website / Mobile App. Every effort is made to ensure accuracy in publication, based on the available information at the time of publication of the brochure. The maps used therein and/or letters and any other modes of circulation printed and/or published by Explorons Travels are inserted solely for convenience of guest/s and are not necessarily to scale and / or official.
If the time table, tour conditions and the situations then requires Explorons Travels to change any brochure information, without assigning any reasons, Explorons Travels reserves the right to change any brochure information including tour itinerary, tour tariff, departure date, number of nights at the destination and hotels before or after any guest makes booking and / or registration for any tour and / or after the departure of any tour. Explorons Travels Please read Terms and Conditions. Terms and Conditions are also available on website www.Explorons Travels.in/termsandconditions. Page 1 of 8 shall endeavour to inform the guest/s of such changes as soon as possible. City tour includes panoramic view of places as mentioned in tour program and unless specifically mentioned, it is panoramic view or a photo stop. Last day of the tour shall be the last destination / country as per pre-decided / revised itinerary.
Booking:
Guest/s signature on the tour Booking / Registration form and/or payment of the initial registration amount whichever earlier shall mean acceptance by the guest/s in totality of the Terms and Conditions contained herein. Affixing signature of one or more guest/s if the group includes large number of guest/s on the ‘Booking / Registration form’, shall be deemed to mean that the guest/s other than signatories have duly authorized the signing guest/s and all the guest/s for whom the Booking / Registration was made shall be deemed to have been bound by the terms and conditions contained herein. Guest/s are requested to sign such forms, documents or other tour related papers wherever it is required to sign these papers by the concerned guest/s only and not by any other person on guest/s’ behalf.
Guest/s can register and book tour / services online by paying initial amount through our website www.Explorons Travels.in and / or through the booking link sent by Explorons Travels staff. Booking will be processed on the date of payment depending on seats availability. Online booking is handled from our office situated at 314, L. J. Road, Mahim(West), Mumbai. Any dispute or grievances incurred due to online booking shall have exclusive jurisdiction of Mumbai Courts only. We have secured our website with protection technologies to ensure that your information will be kept secure and confidential. However Explorons Travels will not be responsible with respect to online booking due to any reason which is not controllable such as booking engine’s malfunction including software or network errors. Your online booking needs your confirmation of terms and conditions mentioned on online registration form. Guest/s needs to go through with our terms and conditions and privacy policy, which are displayed on our website and confirm and accept in the course of booking online. Further, Guest/s will also need to send / mail us a copy of the said signed Terms and Conditions confirming that you have read, understood and accepted the Terms and Conditions and other applicable documents including world Showcase and/or Itinerary and / or Price etc. Guest/s needs to send a copy of the first two pages and last two pages of your passport which show the date of your passport, place and date of issue and expiry, address etc. Online payment for your tour shall consider that you have accepted Terms & Conditions of booking Tour. Service charges for online payment is payable by Guest.
The payment of initial registration amount just indicates guest/s’ intention of participation in the tour but does not entitle him to any of the services including travel tickets, visas, hotel accommodations etc. until the full tour tariff payment has been received by Explorons Travels.
Travelers in need of special assistance:
Special services shall not be given to any specific person in a group tour. Explorons Travels, without committing itself or being held responsible in any way whatsoever, shall make reasonable attempt to accommodate the special needs of disabled travelers / senior citizens if informed with required documentations at the time of booking subject to availability & with cost attached to it. Most transportation services are not equipped with wheel chair ramps. A qualified companion at the entire cost of the disabled guest/senior citizen must accompany the guest who may need such services / assistance as the same are not provided by Explorons Travels and / or Independent Contractor to the other guest/s in the Group.
Minimum booking of the tour:
The Tour shall proceed only if the number of guest/s who have booked the tour exceed 20 and the said booking of 20 guest/s must be received by Explorons Travels at least 30 calendar days prior to the scheduled start of the tour. If the number of guest/s booked for any tour falls below 20,then tour may be merged with other tour and / or tour may operate without Company tour Leader on small vehicle or mini coach and on MAP plan (accommodation with breakfast and dinner) and / or with an additional surcharge. However Explorons Travels may cancel the tour without assigning any reason and in such an event the guest/s can claim only the amount paid by him after deducting the taxes & VISA fees if paid by Explorons Travels to Visa Processing centre or Consulate. Till the total number of guest/s reaches 20, the booking of the guest/s shall be strictly provisional. In the event of Explorons Travels deciding to cancel the tour, cancellation of tour shall be communicated at least 15 calendar days prior to the date of commencement of tour via any of the following modes (a) sms (b) telephone (c) email; as per the information given by the guest/s or by any person for and on behalf of guest/s at the time of booking of the tour.
Merger of Tours: Tours are merged especially when minimum guest criteria is not met by one of the tour or both the tour and / or tours are departing from different locations. Tours can be merged partially or fully. In rare cases, Speciality tours may be merged with Family Tours. Explorons Travels reserves the right to merge the tours. Seat allotment in Coach in merged tour shall be followed strictly as per tour booking date.
Guest/s hereby acknowledges that all the guest/s who have booked the tour have gone through the itinerary and is well aware about the same and are Medically fit to undertake the said tour. The Company reserves the right to ask the guest/s to provide written certification of his medical fitness before departure. The persons who are medically fit to undertake the said tours only shall join the said tour. The persons who are and / or who have suffered from any ailments for which they have taken medical treatment and/or have gone into check up and/or hospitalization shall join the tour at their own risk. In case of any health emergency or health related issues while touring, the guest/s shall solely be responsible for it and to make their own arrangements on the tour for medical assistance & other expenses. Guest/s shall not expect the Tour leader to pay full time attention and / or to provide any medical treatment. It is possible that the Tour Leader may be busy in his work for making arrangements for rest of the group. Explorons Travels reserves the right to restrict / modify / amend the tour of such guest/s without assigning any reasons. and. No refund is applicable in such case.
The guest/s suffering from any disease at the time of booking / registration is required to provide the MD doctor’s fitness certificate to undertake the tour. For Kailash Manasarovar tour maximum age limit is 60 years or as may be decided by the competent authority from time to time and for the said tour the medical fitness certificate of the guest/s is must. In case of death of guest/s, all the arrangements for transportation of dead body including procuring the death certificate, postmortem, repatriation of dead body and all personal effects/property and insurance claims etc. shall be made by the accompanying guest/s and/or relative of the deceased. Company shall make all endeavour to extend any help but cannot guarantee the same. The entire expenses shall be borne by the accompanying guest/s or their relatives. Explorons Travels or any tour leader shall not be responsible for the same. If any of the relatives want to visit the country where the guest/s has passed away all the necessary arrangement shall be made by the said relatives only.
Persons, friends or relatives of the guest/s, who have not booked the tour shall not be allowed in hotel rooms, restaurants, coaches and sight seeing places or for any activity on the tour..
Insurance:
The tour cost may not include insurance charges unless it is mandatory as per the prevailing rules of the respective countries. Guest/s are advised and recommended to acquire adequate Insurance Policy and Overseas Travel Insurance cover as per requirement of Government of the Country concern to meet expense including medical, legal hospitalization, accident etc. during the tour. Presently for most of the European countries, it is mandatory to obtain an Overseas Travel Insurance policy for the tour. In Europe, Egypt and Dubai Tours, Explorons Travels facilitates the insurance for guest/s upto the age of 59 years and guest needs to pay differential insurance charges for age exceeding 59 years over and above the tour tariff. It is obligatory for the guest/s to make full disclosure to Insurance Company of guest/s’ medical condition that may affect his ability to take up and complete the full tour. Insurance Company and / or service provider reserves the right to call for any written certification of guest/s’ medical fitness before departure. Explorons Travels is insurance facilitator and is not liable / responsible for any reason whatsoever, for settlement of insurance claims and it is a matter solely between the concerned insurance company and the guest/s. Insurance companies do not insure baggage. Guest/s is / are advised not to carry valuables or money on tour and keep any valuables in cargo baggage. In case of any unfortunate event while on tour like hospitalization and / or unfortunate demise, it shall be the sole responsibility of the guest/s and / or relative of the hospitalized person/deceased to contact and submit the necessary claim to insurance authorities for further processing of the claim.
Payments by Guest:
The registration amount paid at the time of booking, is not refundable and interest free. Tour Cost in foreign currency need to be paid before processing of VISA. Balance payments by the guest/s shall be made at the time of booking or 45 days before departure whichever is earlier. The bookings shall be processed by Explorons Travels only after the registration amount is paid in full. In case of billing errors, Company reserves the right to re-invoice. Guest has to pay INR.300/- (Rupees Three Hundred Only) for each instrument in case cheque dishonored by the bank. Explorons Travels reserves the right to take necessary legal action in respect of dishonored cheques as may be advised.
Company welcomes the loan facilities granted by the banks to the eligible guest/s for any of the tour if it fulfills the payment conditions of the tour laid down by Explorons Travels. Explorons Travels is however not responsible / liable for grant / rejection / refund / repayment etc. of such loan facilities.
The tariff of the tour quotation is calculated as per the rates prevailing at the time of quoting it. Total tour tariff should be paid 45 days before tour departure or due date mention on invoice which ever is earlier. Interest @ the rate of 18% p.a. on daily basis will be charge on delay payment. Explorons Travels reserves the right to change the tariff in the event of modification / alteration / change / variation in the said rates before the date of departure. Any such increase in the tour tariff accordingly, must be paid in full by the guest/s before tour departure. Any increase in tour tariff during the tour must be paid in full by the guest/s on tour. Tours start at the first destination mentioned in Itinerary unless tours departing by Air. All tour tariffs are exclusive of all taxes applicable from time to time. Guest hereby unconditionally accept that the prices, set of services and inclusions may vary on product to product or departure to departure level and the same shall not be considered for any kind of comparison universally. Tour tariff mentioned in our Brochure/ World Show Case / website / Mobile App are at the time of publication & subject to change.
Early booking of tour makes the guest/s eligible for the benefit or discount as declared by Explorons Travels which are valid for limited number of seats, limited period, specific tour dates and varies from tour to tour, region to region and country to country, guest to guest and age of the guest. The agreed amount of discount is subject to timely payments by guest/s i.e. minimum 45 days prior to the tour departure date. Accordingly, Explorons Travels reserves the right to amend, alter, vary or withdraw any of the discounts / benefits without prior intimation to the guest/s. To be eligible for any discounts / benefits guest must pay the full registration amount at the time of booking itself. Discounts/ benefits are applicable for guest/s whose age is 2 years and above for World tours and 5 years and above for Indian tours.
With a view to provide single window facility to the guest/s, Company is an authorized Money Changer of Reserve Bank of India to make arrangements for the foreign exchange requirements of the guest/s. Documentations ( A2 form,Passport copy, PAN copy etc) & payments to avail Foreign Exchange should be as per RBI Regulations. Guests should pay equivalent INR at the Rate of Exchange prevailing on the day, minimum 45 working days prior to the departure of Tour by Local clearing cheque / Demand draft / Net transfer in favour of “Explorons Travels Tours Private Limited- Forex”. to release the foreign exchange. Service charges shall be applicable for payment through Credit / debit cards and direct deposits of Foreign Currency with the Company as per Company policy.
Airlines are solely responsible for overbooking of seats by the Airline, failure to provide meal as required by the guest/s’ choice, meals offered by the airline/quality of meal ,loss of baggage by the Airline, failure on the part of Airline to accommodate guest/s despite having confirmed tickets, flight delay, change in date or time, no permission to board on flight by Airlines, suspension of operation of Airline etc and no claim of whatsoever nature shall be made by the guest/s against Explorons Travels. Explorons Travels do not provide meals in flight. Allotment of seats are in the hands of the airline in group booking. Guest is required to bare additional cost due to delay in flight or cancellation of flight or missed the flight as the case may be. Guests are free to book their own tickets & refund will be as per contract between Explorons Travels to Airline. Once Air tickets are released as per request of guest, Explorons Travels will not be responsible for new booking & guests joining the group. In case of any increase in Airport Taxes / Airport Development fees payable to the respective Airport shall be borne and payable by guest/s. All the booking / cancellation / change of the airline ticket and the travel on such airline ticket shall be subject to the terms and conditions of respective airlines. High season surcharge as per the rules of the Airline concerned has to be paid by the guest/s. Any increase in airfare, airport taxes, visa charges, fuel surcharges after the booking/registration shall have to be paid by the guest/s. Explorons Travels shall be only service facilitator in case of all regional air departure and flight connectivity. Any pre or post program of Guest in personal nature, shall be the responsibility of Guest only
Tour tariff is based on departure from Mumbai, India, unless specifically mentioned. Guest/s boarding flights at places other than Mumbai have to pay the entire airfare difference. Any other additional expenses including airport transfers, hotel stay, meals will be responsibility of Guest/s
Document:
Passport is an official document required whenever guest/s intend to travel abroad and in addition the guest/s should have visa of that particular country which the guest/s wants to visit.
Before submission of the passport to Explorons Travels for obtaining visa, guest/s has to ensure that passport validity is minimum 180 / 365 days from the arrival / conclusion date of the tour in India and it has sufficient blank pages, which should not be damaged/stapled/torn etc. for recording the visas of the respective countries.
It is responsibility of guest to carry same ID proof on tour which is provided at the time of booking .
Child below 18 years require NOC, Custody Certificate, adoption certificate etc as the case may be.
Foreign national shall ensure the valid VISA when the tour commences from India & concludes in India. Such Foreign national shall solely be responsible for any contingency in respect of the same.
Non Resident Indian (NRI) shall compulsorily hold Person of Indian origin (POI) or Overseas citizen of India (OCI) card while traveling to India and / or gap of minimum 2 months between two visits to avoid deportation entry problem through immigration authorities.
Guest/s traveling abroad shall take care of not losing passport. Loss of passport on tour involves costs and consequences such as filing FIR, visiting Indian Embassy, getting new passport or landing certificate, expenses on the stay, food, transportation etc. all of which have to be borne and paid by the concerned guest/s only. Getting the landing certificate or the new passport is the sole responsibility of guest/s. Tour Leader is not responsible or liable or under obligation, for the loss of passport and consequences thereof. Entire consequential expenses shall be borne by the guest/s. Any other guest accompanying the guest who has lost the passport wishes to terminate the tour intermittently shall also be responsible to meet the related / consequential expenses etc. No further refund shall be given for the guest leaving the tour abruptly.
The guest/s interested going abroad must have a valid Visa to visit / travel to that Country / Countries. Visa is the short form of ‘Visitors Intending To Stay Abroad’ and means the valid permission granted by Government of country without which the guest/s can not visit / travel to that country. Company generally assists in documentation and submission of application for visa by forwarding them to the respective embassies and consulates on the dates as pre-defined by the concerned authority. Company also generally assists guest/s for U.K. Visa documentation and / or taking the interview date for U.S.A. visa. The visa fees charged to the guest/s shall be at the rates prevailing as on the date of submission of documents to the Embassy or Consulate. Despite submitting all relevant documents or attending personal interview, granting of Visa is at the sole discretion of the Embassy or Consulate. Guests are advised to refer to FAQ / Documentation page on website of concern VISA Consulate. It is responsibility of guest/s to check filled VISA form for correctness before submitting to VISA Consulate.
Explorons Travels shall not be responsible for any errors in the date of Visa granted or delay in granting visa or scanned photographs by the concerned authority. Guest shall be responsible for the photographs specifications provided by different Consulate. Generally consulate do not gives any reason for not granting visa and / or with refusal stamp on passport. Explorons Travels therefore shall not provide any reason why a person is not granted a visa. Explorons Travels also can not give any reason why a particular person was granted a visa as the same is at the discretion of embassy or consulate of respective countries. Delay in submission of visa documents or rejection of visa for any reason is sole discretion of concerned embassy / Visa Facilitate Centre over which Explorons Travels has no control & Explorons Travels is not responsible for the same. All costs and charges in respect of the said application for the visa as intimated by Company shall be borne by the guest/s only. Company reserves the right to levy an additional charge over and above the tour tariff to be paid and borne by guest/s for delay in procuring visa by the guest/s and producing before Explorons Travels for any reason whatsoever. Some Embassies and Consulates and/or Visa facilitating Centre requires Guest to appear in person in order to provide bio metric data (fingerprints, digital photography, etc) and / or Interview. Therefore Guests will require to visit VISA facilitating Centre / embassies / consulates PAN India anywhere at their own cost.
Though guest/s submit VISA kits well in advance but Explorons Travels may not submit their VISA applications due to:
Guest/s Responsibility: It shall be sole responsibility of the guest/s to hold required valid travel documents and statutory clearances including court permissions, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor & other statutory certificates, to enable him / her to undertake tour. All travel documents are non-transferable and must be issued in the name of the passport / photo identity holder, otherwise the booking may be cancelled. Passport must be valid from the start of the tour to at least 180 days subsequent to the scheduled arrival date of the tour – subject to rules of the specific visa embassy or consulate. The guest/s shall ensure timely collection of all such documents enabling them to undertake tour and be present in time for departure. Guest/s should keep certified true copies and photocopies of all documents including valid travel documents and statutory clearances including court permissions, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor & other statutory certificates, used by him / her while on tour. Guest’s are requested to arrive at the airport 3 to 4 hours prior to departure as per Airline guidelines.
Photo identification: All guest/s travelling for Indian / domestic sectors are required to carry the photo identification in the form of driving license, election ID card, Aadhar Card and for students their school / college ID card alongwith birth certificate. At certain sightseeing places / hotel, the identification proof is required for which company has no control and is mandatory. All guests are required to carry photo identification as required by the rules & regulations of that concern destination / country. Such rules varies from time to time and country to country and available on official website of the consulate of respective countries.
In case of Nepal and Bhutan Tours following Photo identification documents are required:
For Adult: Voting Card (Election Card) in ORIGINAL OR Valid Passport with 6 months validity from the date of return in ORIGINAL subject to Government Laws.
For Child: Valid Passport with 6 months validity from the date of return in ORIGINAL OR School Photo ID and school bonafide certificate affix photo on it with school stamp and signature with Birth certificate in ORIGINAL and it is mandatory that an adult to accompany a child for Nepal and Bhutan.
For Infant: Valid Passport with 6 months validity from the date of return in ORIGINAL OR Birth Certificate in ORIGINAL with at least 1 Parent (father or mother) carrying all valid Photo identification documents mentioned above.
For NRI / Foreigners: NRI guest required pay on arrival VISA / Govt Fees charges in Nepal, valid Indian VISA / OCI before travelling to Bhutan and passport & VISA / OCI copy must reach to Explorons Travels one month prior to departure for Bhutan.
Note: Nepal and Bhutan requires Original Passport OR Original Birth Certificate only in English Language.
Itinerary Changes:
i. Force Majeure Situations: In case of force majeure conditions, Explorons Travels reserves the right to change / modify / vary / alter the tour itinerary and / or tour tariff accordingly. Such changes etc. shall be intimated to guest/s, prior to the start of the tour or on tour as the case may be. Additional charges, if any, due to such changes etc. over and above the tour tariff have to be paid by the guest/s before or on tour itself as the case may be. No complaints / compensations and / or claiming of excess refunds beyond the provided refund by Explorons Travels – if any – by the guest/s shall be entertained by Explorons Travels for limitation and / or non- availability of certain services beyond the control of Explorons Travels including museums, restaurants, sightseeing, shopping etc. though included in tour itinerary. b. Due to certain unavoidable circumstances, other than force majeure conditions, if any day of tour is curtailed / any sight seeing missed / any other services not being provided due to some reason from Company’s side, then Explorons Travels shall be liable to refund the guest/s, only that portion of the tour amount arrived at for that missed day / missed sight seeing / missed services. However, guest/s are requested not to demand any other payment over and above (if any) as than shall be made by Explorons Travels in this regard.
Deviations: If any guest/s wishes to deviate from the tour itinerary, Explorons Travels shall permit such deviations at its discretion and if possible. For such deviation, the guest/s has to pay full cost thereof in addition to the tour tariff before the tour departure.
iii. Guest/s joining and / or leaving the tour at places other than indicated in the tour:
a. Guest/s joining and / or leaving the tour shall observe following alerts and shall ensure about the signing & collection of Tour Registration Form from booking staff and / or booking office at the time of booking:
i. Joining / Leaving tour price excludes: Airfare – Main ticket, Internal Air Tickets if any, Visas, Insurance, snack hamper and airport transfers. It do not have any connection with Regular Tour Cost. Foreigners / NRI Guests have to pay any applicable charges while entering destination (e.g. permit in Bhutan). Explorons Travels do not have any responsibility relating to any arrangement due to delay in flights of joining leaving guests
ii. Explorons Travels will confirm Tour dates one month prior to the departure date. Purchase of non-refundable air tickets at joining/leaving destination/ internal tickets is not advisable.
iii. Insurance is mandatory for Europe, Egypt, Dubai and Jordan Israel tours and advisable on all world tours.
iv. Complementary items to be collected before the tour from any of our nearest branch or Preferred Sales Agents.
v. Guests must provide Telephone numbers, Active mobile numbers while touring, email id, emergency contact, flight details for communication purpose
vi. Due to Airline restrictions, the snacks hamper may not be possible to send on tour with Tour Leader
vii. Tour routing / date may change & in such case no compensation shall be made for the consequences.
b. Guest/s should possess the entire air travel tickets including internal sectors along with valid visas for the respective countries and insurance cover if required by the concerned countries, unless otherwise informed.
c. If guest/s are reaching before the scheduled arrival time of the tour at the respective airport then they should be present in time at the respective airport arrival hall of the terminal where the concerned tour group is landing.
d. If guest/s are reaching after the scheduled arrival time of the concerned tour the guest/s should join the tour group directly at the hotel/1st destination/sight seeing place, etc. as the case may be on their own and at their own costs and risks.
e. Such guest/s are required to provide details to Explorons Travels 20 days in advance before the tour departs viz. Inward and outward flight / journey details, Photocopy of an airline ticket, Email, mobile, contact particulars of the guest/s etc.
Transport:
i. Coach / Bus Seating: Seat numbers are allotted on the basis of booking dates for regular and merged tours. Seat Nos. 1,2,3,4 (front 4 seats) in each bus/ coach are reserved for Explorons Travels including Tour Leader / Guide etc. and / or as priority seats which can be booked by guest/s subject to availability, on payment of additional tariff. Company reserves the priority seat allocation rights. For priority seats, company doesn’t guarantee for the specious seats but only gives preference to seat ahead in bus / coach. In small vehicle, booking priority will not be maintained & rights to allocate seats is with Tour Leader. There is a strict “no smoking”, “no alcohol” and “no eating” policy in the travel mode. Explorons Travels advises the guest/s to carry all the items with them when they leave the travel mode for any reason. All baggage and personal effects at all times and in all circumstances is the responsibility of the guest/s. Explorons Travels shall not be in any manner responsible or liable in case of loss of any items of the guest/s. Any damages caused by the guest/s to the bus/coach and/or any other travel mode during the tour shall be reimbursed by the guest/s to the concerned independent contractor and Company shall not be liable for the same. Company reserves the right for selling / blocking of vacant seats in the coach on daily basis, therefore group members shall keep those empty seats available for company use. Guest has to abide by Coach Policies.
ii. World Tours Coaches / Buses: Company generally arranges air-conditioned / air-cooled, luxury coaches. Such coaches may be equipped with an emergency washroom, however this facility is not to be used in lieu of the rest rooms. In case, guest wishes to use this facility, he shall have to pay tips to the driver of the coach directly. The size and seating capacity of the coaches / buses generally varies from 20 to 40 and depending on the number of the guest/s. Few coaches have one door or two door access, which varies from destination to destination.
iii. Indian Tours Coaches / Buses: Company generally arranges air-conditioned / air-cooled, Non-AC coaches, mini coaches, jeeps or taxies of various seating capacities depending on the type of the tour, itinerary and number of guest/s, etc.
Hotels:
i. Company takes care to select hotels and book the same on behalf of guest/s at convenient locations subject to availability. Hotel accommodation is generally provided on Twin sharing basis in standard rooms and the third bed is often a roll-away mattress put in a twin bedded room. A family of four(4) is given two(2) rooms at most of the destinations around the world, In such cases, child guest/s required to pay Tour tariff of adult . Most of the rooms have a private bath or shower. Air-conditioning, central heating and other facilities are provided by the hotels depending upon various factors including weather / climatic conditions, local systems, tour type, etc. In Europe, heater facility is chargeable & guest need to pay if required. At hill stations, Air condition is chargeable & guest need to pay if required. In case of any improvements with hotel services, guest/s are requested to inform reception. All baggage and personal effects under all circumstances is the sole responsibility of guest/s. Any damages to the hotel room, visiting place, coach during the stay / visit / tour shall be the sole responsibility of guest/s. Hotel’s management / administration shall be solely responsible for all the service related issues of the hotel staff. Guest/s availing additional facilities over and above provided by Explorons Travels such as mini-bar, paid television channels as well as any telephone/internet facilities etc are not included in tour cost and guest/s shall bear the expenses for the same. Explorons Travels reserves the right to change the Hotel at any time. Guest/s are required to abide by Hotel Policies.
ii. Single Occupancy: Single guest provided with single occupancy / single bedded room have to pay single occupancy charges for the full tour. Size of single room is comparatively smaller than twin sharing room and may be on different floor than groups rooms.
iii. Check in and check out time: Every guest has to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 a.m. For World tours, generally the check-in time is 3 p.m. and check-out time is at 12 noon. However, check-in and check-out may also differ depending upon destination, hotel policy . If guest wants any change therein, guest should manage the same at his own cost with hotel authorities on payment of additional charges, if any.
iv. Additional facilities: Additional facilities including laundry, telephone, mini bar, alcohol, beverages, food, optional excursions, excess baggage fees, shopping, paid toilet etc if availed by the guest/s, have to be paid by the guest/s only before leaving the hotel, ship / cruise or restaurant etc. as the case may be.
v. Room Sharing: Two single guest can decide to share a hotel room, and/or accommodate a third guest booked on the same tour on triple sharing basis. The excess amount collected as a single booking will be refunded within 10 days from arrival of tour. Any misunderstandings or incidence like missing items or difference of opinion between them shall have to be settled between room partners themselves. Company is not responsible for any loss or mishap. Shared rooms have no smoking policy. Explorons Travels reserves the right to allocate rooms for Speciality Tours.
Restaurants:
Explorons Travels or any of its independent contractors shall not be bound to serve non veg food items during en-route journey and / or en-route lunch halts for International / Domestic Sector. Explorons Travels shall endeavour to select the best quality restaurants for en-route lunch halts in terms of food, sanitation facilities, hygiene, service but shall not have direct control over their maintenance. Guest/s shall take note that the Restaurant Manager allots the table for the group that shall depend upon the group size and infrastructure of the restaurant.
Meals: There is mostly a pre set menu for meals depending on the tour program. Packed meals are served at some places. Company mostly serves Vegetarian food along with few Non – Veg items. Explorons Travels do not differentiate amongst the guest/s by providing a special meal or special diet. In some cases only Veg food will be provided. In case of baby meal, Company generally provides packed milk, plain dal and rice, apart from that if any different diet is required, the said guest/s shall make their arrangements for the meal at their own costs and consequences. Explorons Travels do not provide meal at Airport and / or in the Air flight. No Complaints / Claims for refund in respect of the meals shall be entertained and Explorons Travels reserves the right to change the menu and arrangements of the meals without assigning any reasons thereof.
Tour Leaders on Tour: Tour Leaders/assistants are assisting to the guest/s throughout the tour, they are not responsible for guest/s baggage or any kind of personal belongings. On the entire tour, the guest/s are responsible to carry the baggage on their own. The instructions and information of the tour leader to amend, alter, vary, reshuffle the tour itinerary without assigning any reason to guest/s, are to be followed in the group tours and tour leaders is not responsible for any instructions overruled by the guest/s and its consequences. All communications between Tour Leaders & Guest/s will be in English or Hindi or Marathi.
Baggage:Guest/s are responsible for their own baggage. The baggage at the airport, during any air travel, in coaches, in any train journey, at immigration points etc, guest/s have to verify the rules and be responsible for the same. The porter – age or the tips for services rendered to carry guest/s baggage to the rooms is guest/s responsibility and have to be paid directly to the service provider. The “porter” or any helper arranged by the guest/s at any train stations, airports, at immigration points or any other place, is the sole responsibility of the guest/s and guest/s shall have to pay tips directly to them.
Cancellation Charges: You have booked group tour where Explorons Travels requires to book services like hotel, air, transportation etc. in advance because all group need to travel at the same time and stay together in one hotel. Our moto is to avoid all inconvenience to guest & enjoy their tour happily. And for blocking the reservations, we need to make the payment in advance. In such situation if tourist does not availed the services then we have to bare the cancellation charges. In order to cover our expected losses from the cancellation there’s a set scale of charges which must be paid by the guest if you or anyone traveling with you cancels the tour or cancel any services or arrangements that form part of your booking with us. The cancellation charges are a percentage of total tour cost which varies with the number of days prior to departure date.
Cancellation Charges are as follows:
World Tours | Indian Tours | |
Number of days before departure from the date of receipt of your cancellation request | Amount of cancellation charges in % on total tour price must be paid by the Guest/s | Amount of cancellation charges in % on total tour price must be paid by the Guest/s |
More than 90 days | Registration Amount or 20% of tour cost whichever is higher | Registration Amount or 20% of tour cost whichever is higher |
90 – 61 days | 30% | 30% |
60 – 46 days | 50% | 50% |
45 – 31 days | 75% | 75% |
30 – 16 days | 90% | 90% |
15 – 01 days | 100% | 100% |
On the day of departure | 100% | 100% |
On Tour | 100% | 100% |
Cancellation on Additional Service/Deviation will be charge extra GST is applicable on cancellation charges | ||
#19. Reservations:
Explorons Travels reserves the right to:
i. give admission to any person for any tour or FIT package or for currency exchange;
ii. amend, alter, vary or withdraw any tour including its services, flight route etc. advertised and/or published without assigning any reason whatsoever;
iii. amend, alter, vary or withdraw the discounts/benefits or the priority booking of bus seats given, if the minimum registration amount is not paid at the time of booking or if any cheque drawn in favour of Explorons Travels is dishonored, and / or without assigning any reasons whatsoever;
iv. to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this Brochure.
#20. Liability and Responsibility of Explorons Travels:
i. The liability of Explorons Travels is restricted only to the making reservation in accordance with the guest/s requirements and no further.
ii. Company is not liable for
a. any loss of person or property caused or damaged or suffered by the guest/s on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by Explorons Travels to the guest/s to minimize such loss or damage shall not constitute an admission of such liability or a waiver. Explorons Travels shall in no circumstances whatsoever be liable to the guest/s or any other person for any loss or expenses incurred due to theft or any other reason whatsoever during the tour and the entire responsibility of taking care of their valuables shall be that of the guest/s.
b. train / flight delays, on account of any reason whatsoever rescheduling / cancellation of train / flights inter-connection meals not being served etc.
c. any overstay expenses on account of any delay or changes in air, bus, ship, train or cancellation of special bogie on account of Force Majeure including weather conditions, strike, war, quarantine, or any other reason whatsoever,
d. any Sightseeing missed and/or the program being curtailed after commencement of the tour and / or before the due period on account of Force Majeure including any unavoidable circumstances and any reason beyond company control including political, natural calamity, monument under renovation, VIP movement and security, heavy rush at sightseeing places, road traffic congestion etc.,
e. any tour, holiday, excursion facility exceeding the total amount paid or agreed to be paid by the guest/s for the tour, including any consequential loss or additional expense whatsoever if the guest/s is not allowed to board the train / flight on account certain reasons beyond the control of Explorons Travels.
f. any loss of baggage by independent contractor or their agents, hotel staff, bus / coach or during tour including damage or loss caused to the guest due to Force Majeure, negligence or technical fault or any other reason whatsoever on account of any change, amendment or cancellation in their schedule by Airline / Railway Authority.
g. allocation of seats, and food service in the aircraft.
h. any celebrity assigned for the tour as an entertainer not turning up on the tour due to the reasons beyond the control of Explorons Travels.
i. any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and / or damage or any damage to baggage or personal effects howsoever caused.
j. death of the guest while on tour and all applicable rules and procedures of law are to be followed strictly and all the procedures pertaining to the death shall have to be tackled and handled by the guest or their relatives themselves at their own cost & consequences.
k. any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management / employees / agents of any independent contractor.
l. any damages, additional expenses or any consequential losses suffered by the guest/s due to Cancellation, Amendment and / or alteration of any of the services of the tour mentioned in the itinerary / Brochure by Explorons Travels after the registration / booking by the guest/s.
All or any information given in these Terms and Conditions is based on the information available at the time of publication. Explorons Travels reserves the right to change any information before or after booking the tour due to circumstances / events beyond our control. In case of knowledge of any change, in advance, we or any of our representative shall accordingly notify the guest/s of any such changes by sms and / or email. Explorons Travels Management would be happy to meet the guest/s for any improvement points. Management considers all its guest/s as family members and is sure and have confidence that guest/s shall approach the management for any suggestions / improvements.
I, _________________________________________________, have read the above rules and regulations Serial No 1 to 20 and abide by it and accept the Terms and Conditions with unconditional consent, without modification of the terms, conditions and notices contained herein
Signature in acceptance:
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